Privacy Policy for Domestic Appliance Care

 Effective Date: 28/09/2025
Last Updated: 28/09/2025

Domestic Appliance Care ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], use our services, or interact with us.

We may collect the following categories of personal information:

• Contact Information: name, email address, phone number, home address.
   
• Service Information: details about your appliances, service requests, booking information.
   
• Payment Information: billing address and limited payment details (processed securely by third-party payment providers).
   
• Technical Data: IP address, browser type, device identifiers, cookies, and usage data when you interact with our website.
   
• Communication Data: records of your correspondence with us (e.g., emails, customer service inquiries).
   

We use the information we collect to:

• Provide, operate, and maintain our website and services.
   
• Process bookings, payments, and service requests.
   
• Respond to inquiries and provide customer support.
   
• Send service updates, appointment reminders, and administrative messages.
   
• Improve our website, services, and customer experience.
   
• Comply with legal obligations and prevent fraud.
   
• Send marketing communications (only with your consent, where required).
   

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal data:

• Contractual necessity – to provide services you request.
   
• Legal obligation – to comply with applicable laws and regulations.
   
• Legitimate interests – to operate our business and improve services (where your rights do not override these interests).
   
• Consent – where you have given consent for specific uses (e.g., marketing).
   

We do not sell or rent your personal information. We may share your data with:

• Service Providers: trusted third parties such as payment processors, booking systems, and IT support.
   
• Professional Advisors: accountants, auditors, legal advisors, and insurers.
   
• Regulatory Authorities: when required by law or legal process.
   
• Business Transfers: in the event of a merger, acquisition, or sale of assets.
   

We use cookies and similar technologies to:

• Enhance website functionality.
   
• Analyse usage patterns and improve performance.
   
• Deliver relevant content and marketing (where permitted).
   

You can manage your cookie preferences via your browser settings. Where required by law, we will seek your consent before placing cookies.

We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy.
   
• Comply with legal, tax, and regulatory obligations.
   
• Resolve disputes and enforce agreements.
   

Under UK GDPR, you have the following rights:

• Access the personal data we hold about you.
   
• Request correction of inaccurate or incomplete data.
   
• Request deletion of your personal data.
   
• Object to or restrict certain processing activities.
   
• Withdraw consent where processing is based on consent.
   
• Data portability (where applicable).
   

To exercise these rights, please contact us at info@wcdsolutions.co.uk. We may need to verify your identity before fulfilling your request.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Our website and services are not directed to individuals under 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will delete it promptly.

If we transfer your personal data outside the United Kingdom, we ensure such transfers are safeguarded by appropriate legal mechanisms, such as the UK International Data Transfer Agreement (IDTA) or other approved safeguards.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Where appropriate, we may also notify you directly.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Domestic Appliance Care
Email: info@wcdsolutions.co.uk
Phone: 0800 233 5101
Address: 25 Vicarage Meadow, Stow Cum Que, Cambridge, Cambridgeshire, CB25 9AL

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: https://ico.org.uk.